All industries have a potential for conflict, but the apartment industry has even more potential for it because we are dealing with people's living environments. Learn from our outstanding cast how to deal with conflict between co-workers, managers, and residents in an effective manner.

Course Concepts

• Understand why conflict arises and how to avoid it
• Watch as our Park Plaza employees deal with various scenarios where conflicts arise
• Discover different ways in which conflict affects everyone involved
• Positive steps you can take to prevent problems before they start
• When problems do come up, how to keep them from getting worse