Resident retention starts with the first contact.  In this course you will learn how, from the moment you meet, you are affecting your resident’s decision making process. From the move-in process and the events and activities on-site, to the rent increases and renewal notices, learn how to make every interaction a positive one and keep your best residents for life!

Course Concepts

• Learn how to calculate the actual cost of losing a resident
• Understand when it is good to lose a resident and why
• Understand who is involved in resident retention and each person’s role
• Know the top reasons why residents leave and how to avoid them
• Watch and see how our staff at Park Plaza deals with their residents.