Is it cheating, or isn't it? This course teaches the Leasing Professional the sales principles needed to be a top-notch apartment leasing professional. This material is presented from the perspective of the secret shopper which directly represents a prospective resident. (Comes complete with the Surviving Leasing Series)

Course Concepts

• Students will watch as our experienced leasing agent handles a prospect
• Students will learn to be effective on the phone to achieve greater results
• Learn what is expected of a leasing professional to score high on a shop
• Learn the reason why secret shops are necessary and are used in our industry
• See an example of a secret shopper report and get a breakdown of each expectation
• From the phone call, to the demonstration, you will perfect your leasing skills!