Many times, due to the market, product and competitors' pricing structures, the only place on the Profit and Loss Statement to create a profit is by being diligent, forward thinking and frugal in the maintenance department. This course focuses on the financial impact the maintenance department has on the bottom line.

Course Concepts:

• Net Operating Income, the budgeting process and key financial terminology
• Purchasing and inventory controls
• Managing the make ready process for enhanced NOI
• Skills to achieve a higher level of customer satisfaction and resident retention
• The impact of preventative maintenance on your community's profitability

Plumbing Done Right is designed to give you the foundation necessary to tackle those everyday apartment maintenance plumbing chores. Watch our expert technicians show you the tricks of the trade. (Also available in Spanish)

Course Concepts

• Learn which tools you should use, and why
• See videos that illustrate how to do basic plumbing chores
• Acquire skills that will save you time and money
• Find out how to troubleshoot plumbing problems before beginning repairs
• Discover best practices for the winter
• From the kitchen, to the bathroom, to water heater issues, this covers the basics

Painting requires more than just showing up with a paint bucket and a brush. In order for the job to get done properly on the first time, you must know color and paint selection, proper tools to use, and application techniques. This course, which is complete with video instruction, will teach you the tricks of the trade, and is sure to transform you from a novice to a pro! (Also available in Spanish)

Course Concepts

• Learn which paint types you should use, and why
• Acquire skills to use proper application techniques
• See how much time and money you can save just by proper preparation
• Find out how to achieve professional results, even if it’s your first time
• Discover ways to make clean up and disposal as quick and as environmentally safe as possible

This two-part course will cover the fundamentals of maintaining the heating, ventilation, and air conditioning systems found in your apartment community. (Also available in Spanish)

Course Concepts

• Learn about electricity and how to work safely with it
• Acquire skills to repair damaged or broken electrical components
• Find out how which tools to use for each job
• Discover ways to make your everyday repairs like light switches to wall outlets both safe and effective

Learn the basics of electrical wiring with this very informative and engaging course. It was developed to assist maintenance professionals in such common tasks as repairing and replacing damaged or broken electrical components such as light switches, wall outlets, and more. Great care was taken in teaching everything from light bulbs and tools of the trade to GFCI receptacles and 3-way switches. (Also available in Spanish)

Course Concepts

• Learn about electricity and how to work safely with it
• Acquire skills to repair damaged or broken electrical components
• Find out how which tools to use for each job
• Discover ways to make your everyday repairs like light switches to wall outlets both safe and effective