What's your emotional IQ? Getting along with co-workers, selling your apartment to a once-unwilling customer, solving customer service issues, creating peace among office employees…what do all of these things have in common? They all require emotional intelligence. This course will give you the tools you need to be emotionally intelligent in your workplace. Gaining this skill will allow you to have empathy for your customers and co-workers, remain optimistic even in the face of adversity, and become gifted at educating and persuading customers in a sales situation and in resolving customer complaints in a customer service role.
Course Subjects:
Define and practice self management, self awareness, self regulation, self motivation and empathy.
Understand, use and manage your emotions.
Successfully communicate with others in both a verbal and a non-verbal manner.
Identify the benefits of emotional intelligence.
Relate emotional intelligence to your responsibilities in the workplace.
