In this course, you will learn what it takes to provide excellent customer service. Participate with the Park Plaza gang (a fictional apartment community) as they encounter realistic situations and learn the best way to conduct yourself to achieve optimum customer service.

Course Concepts

• What customer service is and how to achieve it
• Learn what could turn off a prospect and what will attract them
• Understand who our customers are in order to better serve them
• Learn to see yourself through the eyes of a prospect
• Discover how you serve yourself and your company when you properly serve your customers.