What's your emotional IQ? Getting along with co-workers, selling your apartment to a once-unwilling customer, solving customer service issues, creating peace among office employees…what do all of these things have in common?  They all require emotional intelligence. This course will give you the tools you need to be emotionally intelligent in your workplace. Gaining this skill will allow you to have empathy for your customers and co-workers, remain optimistic even in the face of adversity, and become gifted at educating and persuading customers in a sales situation and in resolving customer complaints in a customer service role.

Course Subjects:

• Define and practice self management, self awareness, self regulation, self motivation and empathy.
• Understand, use and manage your emotions.
• Successfully communicate with others in both a verbal and a non-verbal manner.
• Identify the benefits of emotional intelligence.
• Relate emotional intelligence to your responsibilities in the workplace.
• Balance optimism and pessimism.
• Effectively & Positively impact others.

The greatest area of Risk is in the Apartment Maintenance arena. This course offers practical, easy-to-apply procedures to minimize the risk potential in a lively, interactive setting.

Course Concepts

• Understand the areas of concern when safeguarding people and property
• Find out what tools are available to assist you in dealing with risks
• Gain a basic knowledge of insurance types and terms
• Review emerging risk management trends
• Learn how to prevent the #1 reason for value collapse - human resource failures

It is imperative in today’s competitive business world to know and understand the effect of business decisions, great or small. NOI, Balance Sheets, Cash Flow, CAP Rate, GPR… We explain it all in this financial course.

Course Concepts

• Learn techniques to increase revenue, decrease expenses and maximize your NOI
• Understand real estate math
• Learn simple formulas to easily calculate common real estate math - Gross Potential Rent, Loss/Gain to lease and CAP rates
• Understand in more depth real estate financial statements such as balance sheet, cash flow and profit and loss

Being a successful community manager is not for the faint of heart. It requires dedication, patience and determination. As a multifamily manager, your primary focus is to achieve the community's financial, physical and occupancy goals while operating within the corporate culture. It requires planning, organizing, leading and controlling. This course will focus on what it takes to truly excel in the multifamily industry and be an effective community manager.

Course Concepts

• Find out the difference between a leader and a manager
• Understand delegation and how to do it successfully
• See how to effectively provide feedback to get results
• Discover different management styles and their effect on the staff
• Learn 10 resident retention tips!

Is leadership reflected in your actions, your attitude, your decisions? Do you feel that you understand and apply fully the truest definition of a leader? In this course you will learn the core aspects that contribute to a healthy working environment. Participate in role playing scenarios to test your decision making process.

Course Concepts

• Learn the core aspects of being a leader
• Discover how true leaders contribute to a healthy working environment
• Uncover how a leader deals with mistakes
• Test your decision making process
• Find out how emotional intelligence is vital to being a true leader
• Ascertain your ability to become a great leader

This class provides students with an understanding of financial terms and reporting in relationship to the aspects of practical day-to-day property operations. Financial reporting is presented as a tool to manage the business. The importance of budgeting and variance explanation is shared in an overview. Accurate reporting and the need to explain missed goals (over or under) is explained and examined.

Course Concepts

• Gain a basic understanding of statements as they apply to day-to-day property management operations
• Learn to speak the language of property owners
• Balance Sheet
• Statement of Operations
• Income and Expenses
• Understand  Assets & Liabilities & Equity
• Short Term and Long Term Assets
• Practice Property Management Math in online Interactive Quizzes
  

Productive interviewing is a skill that can be cultivated through this informative class. The science and art of the interviewing process from preparation, definition, cultivation and selection is examined and discussed. See interviews in action in this fun and interactive course.

Course Concepts

• Learn the value of human capital and how to maximize it
• Understand the harm bad hiring decisions can cause
• See how to proper hiring practices are essential to the company’s success
• Get trained on interview preparation and legalities
• Gain an understanding of different interviewing styles
• Discover how to blend strategic analysis with sound people skills