Why is our Mystery Shop Program Special?

In this industry we rely on information received from mystery shopping companies to evaluate how well our employees are treating customers.  What would you think about using the mystery shops to automatically enroll employees not meeting your performance benchmarks into targeted education designed to improve the deficient skill set of the leasing professional and also have a measurable tool for evaluations?

The Personalized Touch – We are committed to the success of your company. You become part of our family and we are invested in the proper training and retention of your employees.

Performance Evaluation and Analysis feature. If you use The Training Factor LMS, this feature allows us to upload all of your employee evaluations to your employee’s transcript page. Your employee will be able to see their evaluation, see and/or hear their secret shop, and receive training based on their performance analysis!

Flexibility –We are constantly changing with the needs of our clients. If you need something, we will bend and flex to suit those needs, which includes interfacing with your existing company trainings.