Why is our Mystery Shop Program Special?
In this industry we rely on information received from mystery shopping companies to evaluate how well our employees are treating customers. What would you think about using the mystery shops to automatically enroll employees not meeting your performance benchmarks into targeted education designed to improve the deficient skill set of the leasing professional and also have a measurable tool for evaluations?
The Personalized Touch – We are committed to the success of your company. You become part of our family and we are invested in the proper training and retention of your employees.
Performance Evaluation and Analysis feature. If you use The Training Factor LMS, this feature allows us to upload all of your employee evaluations to your employee’s transcript page. Your employee will be able to see their evaluation, see and/or hear their secret shop, and receive training based on their performance analysis!
Flexibility –We are constantly changing with the needs of our clients. If you need something, we will bend and flex to suit those needs, which includes interfacing with your existing company trainings.
Curb Appeal – Along with your onsite shop, we also provide a Curb Appeal evaluation at no cost. This is an invaluable tool to make sure your properties are in top shape and appealing to your future residents. Sample Report
Internet shop- You paid a lot of money to get that internet lead, ever wonder if and how your staff is following up? We will evaluate the response time and quality of the email correspondence received from your communities. $25 Sample Report
Telephone Shop - Our secret shopper will pose as a potential resident, record the call and evaluate your leasing professional in areas of: greeting, information gathering, building value, closing skills, appointment setting and follow up. $45 (no audio $35) Sample Report
Onsite Shop Non Video - Our secret shopper will pose as a prospect, visit your site and view an apartment. Leasing Professionals are evaluated in the areas of: greeting, professionalism, information gathering, product demonstration, value building, closing techniques and follow up. $105* Sample Report
Video Shop - Our secret shopper will pose as a prospect, visit your site and view an apartment and record the entire visit on video with a hidden camera. Leasing Professionals are evaluated in the areas of: greeting, professionalism, information gathering, value building, closing techniques and follow up.-$Call for pricing* Sample Report
*includes a FREE Curb Appeal evaluation
Request your free trial shop
Do you have the skills to join our professional shopping team?
Our company hires independent contractors to mystery shop apartment communities across the United States. If you enjoy visiting apartment communities, and get paid to do it, we have opportunities for you.
We are seeking individuals who have daytime flexibility, Monday through Friday to work as a "mystery shopper".
What Is ‘Mystery Shopper'?"
Mystery shoppers are people who visit businesses posing as customers, evaluate the service they receive, and complete an evaluation form. Business owners and managers use these reports to ensure their employees are practicing good selling techniques and providing quality service to their customers.
The Training Factor contracts with certified individuals to pose as potential rental prospects looking for an apartment. The purpose of a mystery shopper is to evaluate the sales performance of apartment personnel with an objective mindset. Your objective is to create the optimum environment for the apartment representative and articulate your findings in a written format.
This can be completed in the form of an on-site visit, video recorded on-site visit, or recorded telephone conversation.
How Do I Get Certified As a 'Mystery Shopper'?
To register, please log onto thetrainingfactor.shopmetrics.com and complete the online application.
There are several guidelines that must be met prior to qualifying you as a shopper
You must review and agree to the Independent Contractor Agreement.
You must complete and pass the Training Factor Certification Program with a passing score of 90% or better before you can be assigned shops
You must obtain at least a “Silver” Certification through the MSPA (Mystery Shopping Providers Association) Once you have successfully fulfilled the requirements, you can be assigned shops in two manners:
1. Be assigned shops through the company
2. Be able to choose shops through “Open Opportunities” on the shopper’s dashboard. You will be able to “accept” the shops you would like to complete.
Why Should I Become a ‘Mystery Shopper' for The Training Factor?
Shoppers find The Training Factor staff responsive, helpful, and fair.
The Training Factor staff is readily available by telephone and email to assist with shopping report questions and challenges.
The Training Factor shoppers are paid on a weekly basis.
The Training Factor shoppers are paid competitive prices to complete shops We need individuals of various ages
>>Sign up to be a mystery shopper<<