Online Training Courses

We bring online training to life with our entertaining, effective and exciting training model.

You will find that our catalog has been divided into separate schools of thought. Click "View Courses" to watch a demo of each course contained in each school of training.

 

Our courses feature:

  • Rich Multimedia Production
  • Engaging Voice Artists
  • Story-Based Learning with Actors
  • Learning Games
  • Scenario Role Playing
  • Knowledge Tests

 

School of Customer Servicecustomer service resident retention

The customer is always right...and even if they aren't, they hold the purse strings.  The front line of your company changes depending upon the customer group you are serving.

Core Concepts:

  • Learn who your customers are
  • Aquire skills to apply customer service under all circumstances
  • See how much time and money can be saved by serving customers
  • How to build customer loyalty
  • Serve both internal and external customers
  • How to keep customers once you have them

 

 

School of Human Resources & Compliance

In these courses you will learn about various laws that affect the multifamily industry.  Keeping in compliance keeps your company safe from litigation.

Core Concepts:

  • Fair Housing Practices in Leasing and for Maintenance
  • Sexual Harassment Avoidance
  • Workplace Diversity
  • The impact of Bed Bugs on the Multifamily industry
  • How to avoid and work through conflicts in the workplace
  • Drug free workplace

School of Executive Development

executive development in property managementExecutive training is crucial to a successful career in property management. Being skilled in employee training, employee relations and personal organization will help you go far in your career and help your executives be more impactful.

Core Concepts:

  • Management Skills
  • Employee Training Concepts

 

 

 

School of Apartment Leasing and Marketing

apartment leasing professional training

Being a successful Apartment Leasing Professional involves a variety of skills that aren't just limited to sales. Leasing agents are required to understand basic laws regarding resident's rights and leases, be good at customer service, be skilled at marketing activities and be organized and outgoing.

Core Concepts:

  • Fair Housing
  • Marketing
  • Leasing Basics (Internet, Telephone & In-person)
  • Advanced Sales Skills

 

School of Professional Development

Professional Development school office skills

Learn the skills necessary to be faster and more proficient regardless of your position. Perhaps even get that promotion in multifamily you have been working for!

Core Concepts:

  • Microsoft Outlook 2007
  • Microsoft Word 2007
  • Microsoft Excel 2001 Beginning and Intermediate Skills
  • Business writing skills
  • Budgeting and financial

 

School of Property ManagementProperty Management skills

Managing a community and making it profitable takes skills. In our School of Property Managment you will learn

  • budgeting and finiance
  • management skills that are sure to make your community more profitable,
  • how to interview and hire an effective them,
  • leadership skills and how to minimize risk
  • and much more

Knowledge Assessments

Before beginning any training program, having a measurement tool is invaluable. Knowledge assessments allow you to schedule training in the most effective order.

Core Concepts:

  • Legal and Compliance
  • Safety and OSHA Knowledge
  • Leasing and Marketing
  • Management
  • Maintenance
  • Customer Service

 

 

School of Safety and OSHA Compliance

Safety and OSHA compliance

When it comes to safety and OSHA, knowledge is power. Equip your employees with the knowledge to be safe and compliant.

Core Concepts:

  • Fire Safety, Personal Protective Equipment, Office Safety
  • Heat Stress, Skin Cancer Awareness
  • Power and Hand Tools, Ladders, Slips Trips and Falls
  • Electrical Safety, Compressed Gas Safety
  • Monthly OSHA Safety Talks
  • Hazard Communications
  • Lead, Mold, Asbestos Awareness

 

 

School of Tax Credit Housing

Tax credit housing education training

Affordable Housing is a big topic, give your company's team members the tools they need to be successful in this complex division of multifamily housing.

Core Concepts:

  • The History of Tax Credit Programs
  • How Tax Credits Work
  • The Tax Credit Household
  • The Team required to manage a Tax Credit Program
  • The Application Process
  • The Incomes and Qualifying Process
  • The Re-certification Process
  • The Tax Credit Lease, Rents and Utilities
  • Tax Credit Record Keeping and Reporting

 

 

School of Apartment Maintenance

Apartment Maintenance Training Courses

Ensure your company's apartment maintenance staff have the skills necessary to perform the job right the first time.

Core Concepts:

  • HVAC Basics
  • Plumbing Basics
  • Painting Basics
  • Fair Housing and Compliance Skills
  • Electrical Basics
  • Safety Best Practices
  • Hazard Communications
  • Maintenance Department Management and Profitability.
  • Customer Services & Retention Skills

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

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