Active listening is challenging. We are bombarded with distractions all the time. I always love reminders on how to listen better since it can be such a challenge these days. We get into the habit of hyper-tasking to the point where everything around us is just a fog and we are only focused on processing [...]
Do you struggle with keeping the “Peace” at your meetings? Ever tried to build a consensus within a professional group? If you are in property management and have ever been in problem solving meetings where you are tying to come to an agreement on a solution, you know it can be challenging.
Here are 5 tips to keep [...]
Fair Housing fundamentals are not something to ignore. Yes this is a real application that a resident brought in to one of my Twitter pals @MojoMissy. Thanks Miss Bentley so much. This really highlights that there is still a real need for property management companies and apartment communities to receive Fair Housing training.
So let’s review [...]
There is little room for doubt on how integral our apartment maintenance professionals are. They are a solid part of the woven threads that makes an onsite team function in a fluid manner. It has been quite inspiring to see so many property management companies who are showing their deep appreciation for their maintenance staff [...]
A fundamental part of the apartment leasing process is following up on internet leads. As communication continues to shift apartment leasing professionals need to be at the top of their game when it comes to follow up on internet leads. The way you respond to an internet lead is absolutely crucial to the leasing process. Your [...]
A guest post by Justin Bryan- Property Manager for MMC Properties and Multifamily Aspire Scholarship recipient. Follow him on Twitter @JustinBryan1980
How many apartments have your prospective residents shopped for today? Chances are several. What on your guided tour will make a lasting impression and set you apart from your competition? I can tell you that [...]
Once again we want to thank all of our loyal readers. Without you the continued success of this blog would not be possible. Many of you have personally commented to me the value you have seen in our regular posts not only for yourself professionally but for your team as well. As we move into [...]
As we have commented on before, mystery shopping services are an effective training tool. They are not something to be used to write someone up. Mystery shopping services provide an opportunity for the leasing professional to enhance their skill set. However if a leasing professional is going to progress in their career and if they [...]
Apartment marketing with Foursquare continues to build a great head of steam. I have been watching the trend grow at a steady pace and have also witnessed some unique ideas to make the user experience even more memorable. First of all I applaud Foursquare for not laying down and dying when Facebook places came out. [...]
A guest post by Jolene Sopalski
Many of us are afraid of confrontation with our residents regarding the ever-sensitive subject of delinquent rent. I think many of us are afraid to push our residents to pay rent for fear our customer service score will fall below the company expectations. But is this thought process really helping [...]
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