Are you as excited as I am to see San Diego? I have heard so many great stories about this city. Hopefully many of us booked a little extra time to see some pretty places either before or after the National Apartment Association Conference. I Googled “top things to do in San Diego” for you [...]
Staff meetings are still an essential strategy to effectively communicate with your team members. I polled our Facebook folks about this topic and they shared some great tips. I will also be including my thoughts.
Donje’s thoughts: Stick to the agenda and leave room for questions and answers for each section. I agree with this point [...]
We always appreciate someone who goes that extra mile. When it comes to resident retention and customer service, you can never have enough effort. It can also serve as the catalyst to have a repeat client or for a resident to sign another year. I polled some of our team members for some of their [...]
The title speaks for itself. Everyday we read of news where the lack of Fair Housing training has had a significant impact on a company. Ignorance is not an excuse. We must know and understand the Fair Housing Act and its seven protected classes. This is why The Training Factor is happy to announce of [...]
In my past experience as a Training Director I constantly had issues with on-site and resident conflict resolution. Here are some tips for your employees to always remember. Once you learn not to take these complaints personally and that it truly has nothing to do with how they feel about you, you will master this [...]
How many of us have been on those customer service calls when you know that the person on the other end is reading their predetermined list of questions and statements? Go ahead and raise your hand because it has probably happened to all of us. How did you like the experience? Did you connect with [...]
When leasing apartments your telephone skills are absolutely crucial and can make or break a first impression. The challenge I find with many apartment leasing folks is their ability to maintain their consistency and/or look for the opportunities to WOW the caller.
For all of us one of the main reasons why are phone etiquette dwindles [...]