Does Performance Command Training or Does Training Command Performance?

This is similar to defining what comes first, the chicken or the egg.  Training and education should not have an end point.  In the most successful organizations, it is continual and ongoing. In fact, the greatest impact comes from utilizing performance reviews as a springboard to initiate additional and appropriate training and mentoring.  This process we term as “Aspire to Excellence” creates the most benefits for employees and companies alike.

In our industry it is common practice to complete performance evaluations of employees, whether it be in the form of mystery shopping, quarterly reviews or budgetary measurements. In the past, these evaluations have only delivered reports citing issues or achievements. But knowing the problem without having a solution is like building a 1/2 million dollar house and failing to add the roof. It is of no benefit. That is why having a triggered benchmark and training program is so beneficial. It not only recognizes if there is a problem but provides training to facilitate a solution. In your company, what do you do when your performance bench-marked expectations are not fulfilled?

Do your employees receive a reprimand or do you have a system that automatically initiates appropriate training and or mentoring?  Your system should initiate training and mentoring in order to provide the most successful results. It is fully accepted in most industries, including the multifamily industry, that in order for job expectations and excellence  to be realized in the first place, training is the beginning point. But what about training as the solution?

So no matter where learners and team members are in their career path, the only way to help them achieve the success that they want and the fulfilled expectations you need is to implement a system that commands both training and performance in a full circle proactive approach.

Anything else becomes a wall to a learner with no clear direction on what is to happen next.

Written by Mechelle Flowers -President of The Training Factor

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