Apartment Training
Active listening is challenging. We are bombarded with distractions all the time. I always love reminders on how to listen better since it can be such a challenge these days. We get into the habit of hyper-tasking to the point where everything around us is just a fog and we are only focused on processing [...]
Fair Housing fundamentals are not something to ignore. Yes this is a real application that a resident brought in to one of my Twitter pals @MojoMissy. Thanks Miss Bentley so much. This really highlights that there is still a real need for property management companies and apartment communities to receive Fair Housing training.
So let’s review [...]
There is little room for doubt on how integral our apartment maintenance professionals are. They are a solid part of the woven threads that makes an onsite team function in a fluid manner. It has been quite inspiring to see so many property management companies who are showing their deep appreciation for their maintenance staff [...]
A fundamental part of the apartment leasing process is following up on internet leads. As communication continues to shift apartment leasing professionals need to be at the top of their game when it comes to follow up on internet leads. The way you respond to an internet lead is absolutely crucial to the leasing process. Your [...]
Once again we want to thank all of our loyal readers. Without you the continued success of this blog would not be possible. Many of you have personally commented to me the value you have seen in our regular posts not only for yourself professionally but for your team as well. As we move into [...]
As we have commented on before, mystery shopping services are an effective training tool. They are not something to be used to write someone up. Mystery shopping services provide an opportunity for the leasing professional to enhance their skill set. However if a leasing professional is going to progress in their career and if they [...]
Apartment marketing with Foursquare continues to build a great head of steam. I have been watching the trend grow at a steady pace and have also witnessed some unique ideas to make the user experience even more memorable. First of all I applaud Foursquare for not laying down and dying when Facebook places came out. [...]
Pause for a moment and reflect on the evolution of apartment training and communication. We can scroll through time and think of the use of the landline phone, pager, fax machine, cell phone, chat rooms and many other older tools. Now we live in a world of Skype, video conferencing and social media. What about [...]
One of my favorite magazines to read is ironically enough called Training. In one of their latest issues they had an article on Social Work and the shift we have seen in business over the past couple of years. Many companies have super strict social media policies about their employees using social media while working. [...]
We can all remember vividly the first time we rode our bikes without the training wheels on and without Mom or Dad holding on to the back of the seat for us. Remember the emotions that came with it? Do words like happiness, excitement, elation come to mind? Of course! At first we looked at [...]
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