Apartment Training
A guest post by Jolene Sopalski
Many of us are afraid of confrontation with our residents regarding the ever-sensitive subject of delinquent rent. I think many of us are afraid to push our residents to pay rent for fear our customer service score will fall below the company expectations. But is this thought process really helping [...]
Pause for a moment and reflect on the evolution of apartment training and communication. We can scroll through time and think of the use of the landline phone, pager, fax machine, cell phone, chat rooms and many other older tools. Now we live in a world of Skype, video conferencing and social media. What about [...]
About a month ago I passed a gym on my way home from my gym, yes just like tax credit properties being built within 2 miles of each other,there are gyms built within the same distance. Anyways, I saw a banner on their building that said “Start a Revolution”. Now I know that was geared [...]
Does your company have a solid training and performance program? If they do you know what you should do? Hug them. Thank them. Support them and the program. Continuing education is a must and it has numerous purposes for your career. I am going to highlight 3 key ways on how continuing education is important [...]
The question posed in the title of this post is not one you can typically answer in a flash. The fact of the matter is that many times we are not even sure of what our pain points are. Even when we do know too often we put ourselves in the cope world [...]
I had the opportunity to meet Melissa Foley last year at the Multifamilypros Brainstorming conference. My curiosity about everything multifamily led to some questions on my part which led to the following interview. For those who know Melissa well, her passion for her profession and for the professionals she attaches herself to is clearly [...]
Early in January I had the cool opportunity to teach a social media class for the IREM Northern Ohio Chapter. We covered plenty of topics but I think the one that struck the highest cord was the discussion over transparency and what do we do as business when we people talk about us.
Early in January I had the unique privilege of travelling to Columbus Ohio to visit a dear friend of mine Kim Cory at University Village. I received a warm welcome from the whole staff and it provided a wonderful opportunity to be onsite in a student housing environment which I had never experienced before.
A guest post by Dr. Debbie Phillips
Georgia Apartment Industry Education Foundation Students today are enjoying a wide variety of career opportunities and among those that are attracting a great deal of attention is that of apartment management and maintenance. The upsurge in demand for apartments is a product of many factors and this demand for [...]
There is really no doubt that OSHA is picking up the pace with its inspections and they are quick to point violations at any time. I keep regular tabs through a couple of blog sites and using Google alerts to keep me posted on current litigation. No business is immune and certainly property management companies [...]
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