training director

Confessions of a Multifamily Mystery Shopper

August 5, 2011 By Mechelle Flowers 2 Comments

Get inside a mystery shopper’s head. Learn what they look for when scoring your Internet responses.Learn the 12 tips on how to ace your multifamily Internet Shops.. It will make all the difference in you scores.

Training S*cks!! I Know What I am Doing

October 21, 2010 By Jonathan Saar 1 Comment

I am sure at one point we have heard someone say that at your company. From time to time we hear it as well especially from those who have never been in a training program before. The title of this post is a quote from an employee to their training director. Some folks just think [...]

Filed Under: Apartment Training, Multifamily Training, training director Tagged With: Apartment Training, compliance training, Fair Housing, Multifamily Training

You Must Choose, But Choose Wisely

September 17, 2009 By Mechelle Flowers Leave a Comment

Decision makers have such a huge responsibility. Whether or not we are on the property management side or the vendor side, everyday there are decisions to be made. It could be new employees, products, services, events, you name it, there are numerous items on a given business day that need to be addressed.

One of my [...]

Filed Under: Employee Turnover, leasing, management companies, multifamily, property management, resident retention, sexual harassment, The Training Factor, training director Tagged With: budget season, multifamily, Multifamily Training

Performance Evaluation and Analysis Feature

September 9, 2009 By Mechelle Flowers Leave a Comment

We are pleased to announce a new feature that has recently been added to our Training University! We are constantly improving our product for your benefit. You have told us of your need to marry employee training with employee performance evaluations. Whether those evaluations are in the form of Supervisor/Manager evaluations or secret shopper experiences, [...]

Filed Under: Employee Turnover, management companies, property management, resident retention, The Training Factor, training director Tagged With: performance reviews, university

Blue 32–Blue 32–Ready, Set Hutt Hutt

September 8, 2009 By Mechelle Flowers Leave a Comment

Football season is now in full swing. Time to take the passion of the game and use it to your advantage with your residents and with your team. Statistically speaking, football continues to grow in popularity with many different demographics. It is no longer just a guys game, but the amount of [...]

Filed Under: Employee Turnover, management companies, multifamily, property management, resident retention, training director Tagged With: multifamily brainstorming, resident outreach, resident retention

Training–Huhh!! Why??

August 28, 2009 By Mechelle Flowers 1 Comment

Good morning everyone and happy Friday!!!
My morning thoughts have been reflecting on the different types of multifamily professionals I have met. The most intriguing for sure were the ones that when I asked questions about their training program, they said–Huhh! Why? They looked at me as if to say-”We hired them because they know the [...]

Filed Under: multifamily, property management, resident retention, training director Tagged With: Apartment Training, multifamily training director