leasing training

A Recipe for a Successful Apartment Lease

September 1, 2010 By Jonathan Saar 5 Comments

4 Tablespoons Curb Appeal
1 Quart of Apartment Training
½ Cup of Welcoming Office Environment
¼ Cup of Targeted Marketing
1 Pint of Community Reputation
2 Cups of Answering the Phone
2 Cups of Returning Prospect Emails

Leasing Apartments with a Smile

July 28, 2010 By Jonathan Saar 1 Comment

Can there be any doubt of what a smile can do for another person. When a prospective resident walks through that door, you have less than a couple of seconds to make that first impression. It all starts with a smile. Does a smile only come from your lips? Absolutely not! A smile comes from [...]

Filed Under: Apartment Training, leasing, Multifamily Training Tagged With: apartment leasing, Apartment Training, leasing training

Dear Property Management Company-Your Awesome Leasing Professional is a True Gem

June 21, 2010 By Jonathan Saar 10 Comments

The following letter was from a resident to one of our clients. This letter was a must share and there is an interesting lesson to learn from it. I removed the names for privacy purposes and I really appreciate our client forwarding this to us. This is a huge testimony to what an overall company [...]

Filed Under: Apartment Training, property management, resident retention Tagged With: Apartment Training, leasing training, Multifamily Training, resident retention

15 Steps to Telephone Apartment Leasing Success

May 11, 2010 By Jonathan Saar 3 Comments

1. When the telephone rings, answer it! - With a smile!
2. Use a warm friendly greeting with the community’s name in it
“Thank you for calling Park Plaza, This is Ashley – I can help!”
3. Control your speaking speed to avoid sounding rushed.
4. Prepare an initial response for common questions: “Be conversational”
How much are your ### [...]

Filed Under: Apartment Training, Multifamily Training Tagged With: Apartment Training, leasing training, Multifamily Training

12 Steps to Internet Leasing Success!

April 20, 2010 By Jonathan Saar 5 Comments

Want to get more leases from your internet leads? Try these 12 steps when responding to prospects.
~~A post by Mechelle Flowers-President of The Training Factor
1. Reply to it!
2. Reply to it within 2 hours.
3. Use a catchy subject line… Example- “Your perfect home is waiting”
4. Use a personal greeting… Example – “Hi there Deshawn”
5. Speak to the person… Answer all [...]

Filed Under: Apartment Training, leasing Tagged With: Apartment Training, leasing training, Multifamily Training

Don’t Just “Shove” Your Leases

March 4, 2010 By Jonathan Saar 8 Comments

There is a fine line between training and application. Take a trip back to your school years and reflect on the moments when you said to yourself or your teacher: “Why do I need to learn that? I will never use it.” As we made our way into the workplace, we should be able to [...]

Filed Under: Apartment Training, leasing, Multifamily Training Tagged With: Apartment Training, leasing training, Multifamily Training