Apartment Training
There is little room for doubt on how integral our apartment maintenance professionals are. They are a solid part of the woven threads that makes an onsite team function in a fluid manner. It has been quite inspiring to see so many property management companies who are showing their deep appreciation for their maintenance staff [...]
Apartment marketing with Foursquare continues to build a great head of steam. I have been watching the trend grow at a steady pace and have also witnessed some unique ideas to make the user experience even more memorable. First of all I applaud Foursquare for not laying down and dying when Facebook places came out. [...]
Achieving a waiting list for your apartment community is the Holy Grail of apartment marketing. It is not easy and very few have achieved it. Even though our current market is a hot bed for rentals right now it should not mean that we slack our hands in any way.
The following is a guest post by Renee Saar- VP of Implementations for The Training Factor
Getting along with coworkers, selling your apartment to a once-unwilling customer, solving customer service issues, creating peace among office employees…what do all of these things have in common? They all require emotional intelligence. We often speak of intelligence from an [...]
The following is a guest post by Angela Irizzary one of our Aspire Multifamily Scholarship recipients.
It’s common knowledge that building rapport is one of the most important steps in any sales pitch. Without it, customers can’t make the connection between you, the leasing professional, and the product. Creating value starts with YOU and your [...]
The following is a guest post by Justin Bryan one of our Aspire Multifamily Scholarship recipients
Many of us grew up listening to our elders saying, “We have two ears and one mouth so that we can listen twice as much as we speak” or you might have heard, “Listen or your tongue will keep you [...]
I had the opportunity to meet Melissa Foley last year at the Multifamilypros Brainstorming conference. My curiosity about everything multifamily led to some questions on my part which led to the following interview. For those who know Melissa well, her passion for her profession and for the professionals she attaches herself to is clearly [...]
The connection between resident events and retention can never be underestimated. However for many property management companies there are typically two major challenges. The first challenge is usually the budget. That is certainly understandable. Communities are still dealing with lean budgets which can make it a challenge to put together an event that is memorable [...]
Resident Retention Tips
The Training Factor Facebook page continues to grow as a wonderful community where some pretty smart multifamily professionals share some ideas, tips and tricks. Yesterday was one of our “Tip Tuesday’s” and the question was posed: What are some best practices you can share that keep your residents happy and renewing. [...]
To my wonderful apartment team, let me tell you why you are simply the best.
You are simply the best because you show each day how much you care for the residents and how happy you are to be part of the team.
You are simply the best because you go that extra mile for Mrs. Jones [...]
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