Leasing and Marketing Courses
The Science and Art of Multifamily Marketing
	Everyone knows that marketing takes creativity and art, but have you thought of taking a scientific approach to marketing? There is much to calculate, math to formulate and goals to set prior to allowing the creative juices to flow. If you follow our marketing math and apply our advertising art, you’ll surely become a selling sensation! >Apartment Marketing Demo
Mission: Leasing Pro
	Go on an exciting adventure to transform yourself from a mission recruit to a mission expert! View surveillance video from Park Plaza Apartments and determine if the staff is carrying out their leasing assignments. Crack the code and learn the leasing “lingo”. Your mission, should you choose to accept it, is to have fun with this interactive and entertaining course. >Apartment Leasing Demo
Price: $59
Follow me: The Basics of Social Media
	It seems like everyone is using social media websites to promote themselves. Learn how you can break into the world of Facebook, YouTube and Twitter for promoting your brand or apartment community. >Social Media Best Practices Demo
Price: $59
Surviving Leasing: The Secret Shopper Experience
	Is it cheating or isn't it? This course teaches the Leasing Professional the sales principles needed to be a top-notch leasing professional. The material is presented from the perspective of the secret shopper which directly represents the prospective resident. >Secret Shop Demo
Price: $59
Surviving Leasing: Telephone Techniques - Making the Connection
	The telephone is one of the most important business tools in the leasing office. Do you look at it as an opportunity or an interruption to your day? In this brief course we will show you how the telephone can be a powerful money making tool. >Apartment Telephone Skills Demo
Price: $15
Surviving Leasing: Selling the Apartment - Staying Focused
	Your demonstration of an apartment to a prospect is your sales pitch. If you lose your focus here, you may find the possibility of closing the deal slipping through your fingers. This brief course will show you how to keep your focus on selling the apartment and not letting all your hard work go to waste. >Selling the Apartment Demo
Price: $15
Surviving Leasing: Closing the Sale - Your Strategy to Win
	Closing may seem difficult, but it is a vital component to successful leasing. In this course you will learn how to be successful in closing and follow up. You will be encouraged to learn tips to make closing easier and more effective. >Closing the Sale Demo
Price: $15
Surviving Leasing: Initial Meeting - Making the Match
	You only have one chance to make a good first impression, whether it's in person or on the phone. Learn what to do and what not to do when it comes to your customer's apartment hunting experience. >Initial Meeting Demo
Price: $15
Internet Leasing: You've Got e-Mail
	Make the most of your Internet leasing leads with this innovative course. You will gain an understanding of the internet leasing prospect, become aware of the internet leasing sales cycle and learn more effective email sales and follow-up techniques. >Internet Leasing Demo
Price: $59
Five Star Curb Appeal
	Join our couple Jim and Sara as they drive in search of their perfect apartment home in our Curb Appeal course. Along the way, you will get to witness their (sometimes hilarious) reactions to each community’s appearance. Learn what it means to have a five star curb appeal and how to pull in those drive-by prospects and well as keep your current residents happy. >Apartment Curb Appeal Demo
Price: $59
Customer Service: Serving You Serving Me
	In this course, you will learn what it takes to provide excellent customer service. Participate with the Park Plaza gang (a fictional apartment community) as they encounter realistic situations and learn the best way to conduct yourself to achieve optimum customer service. >Apartment Customer Service Demo
Price: $59
Price: $59	Resident retention starts with the first contact.  In this course, you will learn how from the moment you meet, you are affecting your resident’s decision making process.  From the move-in process and the events and activities on site to the rent increases and renewal notices, learn how to make every interaction a positive one and keep your best residents for life! >Apartment Resident Retention Course Demo
Legal Courses
Fair Housing: Life Isn't Fair But Housing Must Be
	Fair housing failures are still prevalent throughout the country and are prosecuted more today than in the 1990s. In this must-have course, the student will be engaged and entertained as they interact with fictitious staff members and residents. (Also available in Spanish). >Fair Housing Demo
Price: $59
Fair Housing for Maintenance
	Maintenance staff interact with your residents more than all other employees. Rather than teaching the detailed information concerning the fair housing issues involved with processing applications and making selection decisions, this interactive and interesting course emphasizes the need to understand how their actions can result in fair housing issues, and how to avoid violating the fair housing laws. >Fair Housing for Maintenance Demo
Price: $59
Sexual Harassment: Hey! You're a Girl
	Become “Chip the Manager” for a week. Role-play with a set of fictional staff members who need some sexual harassment training. Learn to recognize, react to and deal with situations you could face in your own experiences. (Available in Spanish and 2-hour California approved edition.) >Sexual Harassment Demo
Price: $59
Mold: Defeating the Mold Monster
	Understand the identification and removal of hazardous materials. Learn what’s what in today’s approach to handling the “monster.” Discover how to take a “manageable” approach and proactive stance to limit potential damage. (Available in Spanish.) >Mold Awareness Demo
Price: $59
The Drug Free Workplace
	Understand the effects of substance abuse in the workplace. Learn to recognize the signs and symptoms of substance abuse and its negative impact on the workplace. >Drug Free Workplace Demo
Price: $59
Computer/Software Courses
Microsoft Word 2007
	Learn the fundamentals of using Microsoft Word 2007: navigating around the new 2007 interface, editing and formatting text, paragraph formatting, changing borders and shading, inserting photos, proofing, printing and more! You'll also learn how to speed up your productivity with shortcuts and templates. There is something for everyone to learn! >Microsoft Word 2007 Demo
Price: $59
Microsoft Excel 2007: Basic
	Learn the Basics of Microsoft Excel 2007: learn how to create, modify, format and edit a spreadsheet. Understand the ribbon and all its functions and learn handy shortcuts to make your Excel experience much more effective. >Basic Microsoft Excel 2007 Demo
Price: $59
Microsoft Excel 2007: Intermediate
	Intermediate Excel 2007 teaches some of the more advanced uses of Excel, including worksheet viewing options, adding and modifying charts, filtering and sorting data, more formulas and functions, as well as more advanced printing options. The Excel: Basic course is meant to be a prerequisite for this course. >Intermediate Microsoft Excel 2007 Demo
Price: $59
Microsoft Outlook 2007
	In this fundamental Outlook course, you will learn how to configure your e-mail account, send and receive messages, create tasks, notes, and schedule appointments. Watch how it's done, then put it into practice in this fun and interactive course! >Microsoft Outlook 2007 Demo
Price: $59
Business Courses
It Takes More Than Spell Check
	Nothing is more critical to business and personal success than effective communication. However, today’s fast-paced, high-tech world makes this more challenging than ever. This is especially true in business writing. This class is all about learning from our mistakes as we explore the most common ones in writing and business reporting. A must for every business person. >Business Writing Demo
Price: $59
Business Cents: Financial Reporting
	This class provides students with an understanding of financial terms and reporting in relationship to the aspects of practical day-to-day property operations. Financial reporting is presented as a tool to manage the business. The importance of budgeting and variance explanation is shared in an overview. Accurate reporting and the need to explain missed goals (over or under) is explained and examined. >Business Financial Reporting Demo
Price: $59
Saving Dollars and Counting Sense
	It is imperative in today’s competitive business world to know and understand the effect of business decisions, great or small. NOI, Balance Sheets, Cash Flow, CAP Rate, GPR… We explain it all in this financial course. >Apartment Finance Demo
Price: $59
Management Skills Courses
Conflict Resolution
	All industries have potential for conflict, but the apartment industry has even more because we are dealing with people's living environments. Learn from our outstanding cast how to deal with conflict between co-workers, management, and residents in an effective manner. >Conflict Resolution Demo
Price: $59
Leadership: The Practical Leader
	Is leadership reflected in your actions, your attitude, your decisions? Do you feel that you understand and apply fully the truest definition of a leader? In this course you will learn the core aspects that contribute to a healthy working environment. Participate in role playing scenarios to test your decision making process. >Leadership Demo
Price: $59
Interviewing Skills
	Productive interviewing is a skill that can be cultivated through this informative class. The science and art of the interviewing process from preparation, definition, cultivation and selection is examined and discussed. See interviews in action in this fun and interactive course. >Interviewing Skills Demo
Price: $59
Maintenance Courses
Hazard Communication
	Handling harsh chemicals and environmental protection CAN go hand-in-hand! The use and containment of hazardous materials is a necessary evil in maintaining the physical asset. Learn to identify, use, store chemicals, AND manage the accompanying MSDS documentation that is required. Explore and uncover potential situations before they become tomorrow’s problems. >Hazard Communication Demo
Price: $59
R-I-S-K Management
	The greatest area of Risk is in the Maintenance arena. This course offers practical, easy-to-apply procedures to minimize the risk potential in a lively, interactive setting. >Risk Management Demo
Price: $59
Electrical Done Right
	Learn the basics of electrical wiring with this very informative and engaging course. It was developed to assist maintenance professionals in such common tasks as repairing and replacing damaged or broken electrical components such as light switches, wall outlets, and more. Great care was taken in teaching everything from light bulbs and tools of the trade to GFCI receptacles and 3-way switches. >Apartment Electrical Demo
Price: $59
Painting Done Right
	Painting requires more than just showing up with a paint bucket and brush. In order for the job to be done properly the first time, you must know color and paint selection, proper tools to use and application techniques. This course, complete with video instruction, will teach you the tricks of the trade, and is sure to transform you from a novice to a pro! (available in Spanish) >Apartment Painting Demo
Price: $59
Plumbing Done Right
	Plumbing Done Right is designed to give you the foundation necessary to tackle those everyday apartment maintenance plumbing chores. Watch our expert technicians show you the tricks of the trade. (available in Spanish) >Apartment Plumbing Demo
Price: $59
HVAC Done Right
	This two-part course will cover the fundamentals of maintaining the heating, ventilation, and air conditioning systems found in your community. >Apartment HVAC Demo
Price: $59